F.A.Qs

1) How do I place an order?

Simply browse our collections, choose your favorite items, select quantity (and variations if available), then click Add to Cart and proceed to checkout. You will receive an order confirmation email after payment is completed.

2) Do you ship internationally?

Yes! We ship to many countries worldwide. Available shipping destinations and delivery times will be displayed at checkout.

3) How long does shipping take?

Delivery time depends on your location and the product type.

Estimated delivery time:

  • Standard Shipping: 7–15 business days

  • Some locations may take slightly longer due to customs or local courier delays.

4) How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.
You can track your order anytime using our Track Order page.

5) Can I change or cancel my order after placing it?

We can only change/cancel orders within 12 hours of purchase.

After this time, the order may already be processed or shipped, and changes won’t be possible.

6) What if I entered the wrong shipping address?

Please contact us immediately. If the order hasn’t been shipped yet, we can update the address.

If the order is already shipped, we may not be able to make changes. Sofia Gift Plaza is not responsible for packages delivered to incorrectly entered addresses.

7) What payment methods do you accept?

We accept major payment methods such as:

  • Credit/Debit Cards (Visa, Mastercard, etc.)

  • Other available payment options shown at checkout

8) Is it safe to shop on your website?

Absolutely. Our store uses secure payment processing and encrypted checkout technology to protect your personal information.

9) My tracking shows “Delivered” but I didn’t receive my package. What should I do?

Sometimes carriers mark packages as delivered a bit early. Please:

  • Check around your mailbox / front door

  • Ask family members or neighbors

  • Contact your local courier office

If you still can’t find it, contact our support team and we’ll help.

10) What if my order arrives damaged?

If your item arrives damaged, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/videos of the issue

We will review and offer a replacement or a suitable solution.

11) Do you offer refunds or returns?

Yes. We offer a return/refund process under certain conditions.

✅ You may qualify for a refund if:

  • Item is defective or damaged

  • Wrong item received

⚠️ Please note:

  • Items must be unused and in original packaging (when applicable)

  • Personalized items or hygiene-related items may not be returnable

12) What items are non-returnable?

For safety and hygiene reasons, we may not accept returns for:

  • Opened/used items

  • Personal care items (if applicable)

  • Clearance/sale items (unless damaged)

13) What if I received the wrong item?

No worries. Contact us with a photo of the item you received and your order number.
We’ll send the correct product or offer a solution.

14) Do you offer gift packaging?

Some items may include gift-ready packaging. If gift packaging is available, it will be mentioned in the product description.

15) How can I contact you?

You can reach us anytime through:

  • Contact Us page

  • Email support (recommended)

We usually reply within 24–48 hours on business days.